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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cynthia Bergman

Cynthia Bergman

March 27, 2024

5  out of  5
rating by Cynthia Bergman
"Jim Dickey’s staff is friendly and supportive! Thanks Patty and Mary, always welcoming and knowledgeable!"
We responded:
"Hi Cindy, Thanks for taking the time to review our office. We really appreciate our long-time policyholders! "
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Ash “Ashley” Heath

February 22, 2024

1  out of  5
rating by Ash “Ashley” Heath
"Worse agent and customer service I have ever experienced. Long time customer and they decided to rip me off and let me leave not caring telling me rates are crazy yet I was able to find lower with better plans else where. I would shop around before going here. Patty also continues to call me thinking I am someone else so make me wonder how much personal information is actually secure here."
We responded:
"Hello Ash, I'm sorry to hear you were disappointed with our service related to your recent call. Insurance rates have risen over the past few years, and we understand your frustration. We try our best to be empathetic and can usually offer different alternatives to our policyholders to help keep their insurance affordable. We value our long-term policyholders. I appreciate your feedback and would welcome the opportunity to personally discuss your specific concerns. Thanks for taking the time to review our agency!"
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Ron Adelman

April 17, 2023

5  out of  5
rating by Ron Adelman
"Patty is always pleasant, very competent and responds quickly. That puts my mind at ease."
We responded:
"Thanks for your review, Ron. I'll be sure to share them with Patty."
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Skram Ma

March 8, 2023

5  out of  5
rating by Skram Ma
"I’ve been with them for my auto for a long time! They have always taken care of me!"
We responded:
"We really appreciate the many years you have been with us. Thanks so much for your review of our office!"
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Kim Pelkey

February 14, 2023

5  out of  5
rating by Kim Pelkey
"As a long time customer of Jim Dickey, I concur with all the positive reviews. Along with Patty and Mary, Jim is always responsive, clear, accurate, and personable. We know that when we have questions, or need to make a change in our insurance needs, that we are getting the best service possible. Highly recommend Jim Dickey and crew."
We responded:
"It has been a pleasure to work with you and your husband over the many years. Our long-term policyholders mean the world to our office. Thanks for taking the time to review our team and all the best for your family in 2023! -- Jim Dickey"
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Peg Mannion

January 26, 2023

5  out of  5
rating by Peg Mannion
"Patty was very knowledgeable and took the time to go over all the options for our insurance. She gave us great advice and we were happy to switch our insurance to State Farm after working with her."
We responded:
"Thanks for your review, Peg! I'll be sure to share this with Patty. We look forward to working with you and your family."
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Becky Axelsen

January 25, 2023

5  out of  5
rating by Becky Axelsen
"My husband and I have been with Jim's office for over 30 years. I trust them completely and the high level of service we get from this office is amazing. Thank you, Patty, for working out some complex issues for us and doing it with concern, grace, a sense of humor...and quickly."
We responded:
"Thanks for your review Becky. All the best with your new Home!"
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Samantha Ehinger

January 6, 2023

5  out of  5
rating by Samantha Ehinger
"I love this place. They are supportive, compassionate and understanding every time I call. When I was in a bad accident, the first thing Patty asked me when I was scrambling to give her information …..was if I was ok. The two seconds it took to show empathy really made my difficult day better. Thank you for always giving the best care and answering all my silly questions with respect and knowledge."
We responded:
"I want to personally thank you for taking the time to review our office. We can always repair or replace a car after a serious accident... but the health and safety of our policyholders are foremost in our minds. We are thankful you're Ok and we really appreciate your comments. All the best in 2023! "
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Kathleen Lefebvre

December 29, 2022

5  out of  5
rating by Kathleen Lefebvre
"I have had my insurance with Jim Dickey for almost 20 years. I work with Patty in his office and she is always so responsive and helpful. I highly recommend Jim Dickey and his office for your insurance needs."
We responded:
"Thanks Kathleen for your recent review of our office. I'll be sure to share it with Patty. "
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Greg Francis

December 1, 2021

5  out of  5
rating by Greg Francis
"It’s the little things that matter. They’re always happy and helpful."
We responded:
"Thanks for taking the time to review our office . We really appreciate your business."
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Marsha Peltz

October 5, 2021

5  out of  5
rating by Marsha Peltz
"I can not say enough good things about this office and their friendly team over the past 20 years! Jim and Patty especially have always made me feel like I was part of the family. They knew my name when I called. And always asked the right questions to fit my needs, never theirs. Their advice was always helpful and their service was immediate. I always got taken care of the same day. And when there was money to be saved, they offered it (and I took it!)."
We responded:
"We really appreciate the fact you have been with us for the last 20+ years. Our Long term policyholders are the best! Thanks again for your review Marsha."
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Barbara Mayer

September 15, 2021

5  out of  5
rating by Barbara Mayer
"Mary, Patty and team are awesome to work with in answering your questions, providing recommendations on policies and insurance options. You can't help but feel you are getting the best advice and coverage for your particular needs."
We responded:
"Thanks for review Barbara. Your review made us all feel great about what we do!"